What is advanc3Design’s Policy on Custom Design Jewelry?
Most designs are usually developed in as little as 2 to 10 hours. Occasionally, some designs can require up to 80 hours or more, dependent on the complexity of the customer’s requirements.
-Consultations, before and during the design phase, are free of charge.
-advanc3Design’s time spent designing to a customer’s specifications, up to 10 hours, is free of charge if the design is manufactured by and purchased from advanc3Design. This time is applied only to our use of in-house 3D modeling software.
-If the design time exceeds 10 hours, there is a $100.00 non-refundable design fee. If the customer decides not to have the piece made the customer forfeits the fee and design.
-If the customer wants the design and files only, without manufacture by advanc3Design, there is a $100.00 non-refundable design fee for the first 10 hours of software design time, including an additional rate of $30 an hour beyond 10 hours, billed to the closest 15 minute increment. The customer will receive all software design files including a 3D mesh *.form file that can be 3D printed by others.
At this time, advanc3Design ships only through the United States Postal Service, first class insured. Shipping is free of charge. A tracking number will be presented. If the shipper indicates the package has been delivered to the customer and the customer has not received the package, advanc3Design will not be held responsible for the lost item. Other shipping arrangements can be used at the customer’s request, the customer is responsible for the insurance and shipping charges. If the shipper indicates the package has been delivered to the customer and the customer has not received the package, advanc3Design will not be held responsible for the lost item.